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Sustainable Leadership Studio

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Privacy Policy

Last updated: September 2026

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Sustainable Leadership Studio respects your privacy and is committed to protecting your personal information.

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Sustainable Leadership Studio is operated by Louie Judd, trading as Sustainable Leadership Studio, in the United Kingdom.

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This Privacy Policy explains how personal information may be collected, used and protected when you visit this website, contact Sustainable Leadership Studio, book coaching or other services, or otherwise interact with the Studio.

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1. Information we may collect

Depending on how you interact with Sustainable Leadership Studio, information collected may include:

  • your name;

  • email address and telephone number;

  • information you provide through contact or booking forms;

  • booking and appointment information;

  • payment and transaction information;

  • correspondence between you and Sustainable Leadership Studio;

  • information you voluntarily provide in connection with coaching or other services; and

  • technical information relating to your use of the website, such as device, browser and cookie information.

Payment information may be processed by third-party payment providers. Sustainable Leadership Studio does not necessarily receive or store your complete payment-card details.

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2. How your information is used

Personal information may be used to:

  • respond to enquiries;

  • arrange and administer chemistry calls, coaching sessions and other services;

  • communicate with clients about bookings;

  • process payments and maintain appropriate business records;

  • provide coaching and other agreed services;

  • manage client relationships;

  • operate, maintain and improve the website;

  • maintain security and prevent misuse;

  • comply with legal, regulatory, tax and accounting obligations; and

  • send marketing communications where you have consented to receive them or where another lawful basis permits this.

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3. Lawful bases for processing

Under UK data-protection law, personal information must be processed using an appropriate lawful basis.

Depending on the circumstances, Sustainable Leadership Studio may process your information because:

Contract — processing is necessary to provide a service you have requested or to take steps before entering into a contract.

Legitimate interests — processing is reasonably necessary for operating and developing Sustainable Leadership Studio, provided those interests do not override your rights.

Legal obligation — information must be processed or retained to comply with applicable law.

Consent — you have specifically agreed to particular processing, such as certain marketing communications or non-essential cookies. Where processing relies on consent, you may withdraw that consent.

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4. Coaching information and confidentiality

Information disclosed within a coaching relationship is handled with particular care.

The confidentiality arrangements applying to coaching sessions are explained further in the Coaching Agreement.

Coaching notes and other client information will only be collected and retained where reasonably necessary for providing the service, maintaining appropriate professional records, or meeting legal or professional obligations.

Where coaching is commissioned by an employer or another organisation, the boundaries regarding what information may be shared with the sponsoring organisation will be agreed with the client.

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5. Third-party service providers

Sustainable Leadership Studio may use trusted third-party services to operate the business and website.

These may include providers of:

  • website hosting and website functionality;

  • appointment scheduling;

  • payment processing;

  • email and communications;

  • video conferencing;

  • analytics; and

  • other administrative or business services.

For example, this website is currently built and hosted using Wix.

These providers may process personal information where necessary to provide their services and will have their own privacy and data-protection obligations.

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6. International transfers

Some technology providers used by Sustainable Leadership Studio may process or store information outside the United Kingdom.

Where this occurs, appropriate safeguards will be relied upon where required by UK data-protection law.

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7. How long information is retained

Personal information will not be retained for longer than reasonably necessary.

Different types of information may be retained for different periods depending upon the purpose for which they were collected and applicable legal, tax, contractual or professional requirements.

Information that is no longer required will be deleted or securely disposed of where appropriate.

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8. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

  • request access to your personal information;

  • ask for inaccurate information to be corrected;

  • request deletion of certain information;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your information in certain circumstances; and

  • withdraw consent where processing is based upon consent.

These rights are subject to the conditions and exemptions contained in applicable law.

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9. Marketing

Sustainable Leadership Studio will not send you electronic marketing merely because you booked a coaching session or submitted an enquiry where consent or another appropriate lawful basis is required.

Where you have subscribed to marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting Sustainable Leadership Studio.

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10. Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

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11. Cookies

This website uses cookies and similar technologies.

Further information about their use and your choices is available in the Cookie Policy.

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12. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to Sustainable Leadership Studio's services, technology or legal obligations.

The current version will be published on this website.

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13. Contact and complaints

Questions or requests concerning personal information can be submitted through the Contact page.

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You also have the right to raise concerns about the handling of your personal information with the UK Information Commissioner's Office (ICO).

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